FAQ – Soof

Find answers to all your questions here! If there’s anything else you need help with, let us know right away.

Orders

Can I edit or cancel my order?

Please write to us within 12 hours. After dispatch, orders are final.

Which payments do you accept?

Major cards.

Where do you ship?

Singapore, Malaysia, and most international destinations.

How long does it take?

Singapore 2-5 working days; Malaysia 5-7; International 7-14 (customs may vary).

How much is shipping?

Calculated at checkout.

Will I receive tracking?

Yes. We send tracking by email once your parcel is on its way.

Do you accept returns or exchanges?

Within 7 days, unworn, with original packaging. Please contact us before sending.

What if my item is faulty?

Share photos with your order number; we will replace or refund.

What are your fabrics?

Primarily Korean chiffon and modal; see each product page for specifics.

How should I care for my scarf?

Hand-wash or delicate cycle, mild detergent, cool water. Dry flat away from sun. No tumble dry. Cool iron with cloth if needed.

Will colours match the photos?

Minor variation may occur due to lighting and screens.

Is packaging included?

You may choose: with full packaging (velvet pouch) or without packaging (plastic wrap).

Will you restock sold-out designs?

Not guaranteed. Many runs are limited. For updates, follow @withsoof.

How can I reach you?